I prepared to go on getaway with my girlfriend DM to Tenerife this autumn, and we were being looking ahead to it. Unfortunately, she died soon after an unanticipated cancer prognosis and I’m struggling to get my income again.
I booked last summer months, at first for April, at a expense of £3,228, additionally £253 for vacation insurance policies with Allianz Support. We also paid out an additional £220 high quality for DM, who was in her early 80s with unrelated wellbeing problems.
She was diagnosed with lung cancer in November and embarked on a course of chemotherapy, so we had to postpone the journey.
I was equipped to transfer it to September and contacted Allianz to warn it to the transform, as properly as DM’s diagnosis. I was instructed to speak to the insurance company once more when the cure was completed and she experienced been declared in shape to fly.
However, I DM died in April, so I had the unhappy endeavor of cancelling our holiday getaway. I adopted the process in my vacation paperwork and notified the travel agent and Allianz.
The latter requested me for a range of paperwork, which includes our authentic booking bill, and a copy of her death certification, all of which I sent by recorded supply at the begin of May well.
I followed up two weeks afterwards and was advised by the insurance provider that it needed additional information and facts, including a professional medical certificate, a cancellation bill from the vacation agent and a grant of probate, even though we did not are living jointly (this ask for was later withdrawn).
All advised, I sent 40 A4 pages. I was equipped to attain a health care certification from her specialist and despatched that in mid-June.
Given that then I have not received a phone contact, letter or e mail from Allianz. I am grieving, struggling to rest and still have to deal with these folks.
MG, Preston
Immediately after we contacted the insurer on your behalf, the wheels turned a lot quicker, and you have been refunded the £3,378 you have been owed.
Allianz Help says: “We were being pretty sorry to listen to about the death and handed on our sincerest condolences when we were in communication with him.
“We also apologised for the further strain triggered by the delay in processing his assert, as this fell limited of our typical high standards. We verify we have sent a payment to the purchaser in whole settlement of his assert.”
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