PLYMOUTH – A Plymouth family’s dream holiday turned into a nightmare when various of them were in an accident in Mexico. When their journey insurance policies corporation refused to deal with $8,000 in healthcare charges, they attained out to WBZ-TV’s Get in touch with For Motion.
The April 2022 cruise to Cozumel and Costa Maya was a special trip for Gina Morrissey and her extended household. They all enjoy to cruise and Gina’s mom experienced just been identified with most cancers.
“We mentioned you know what, let’s do one additional journey, she’s under no circumstances been on a excursion with her small children,” Gina recalled.
The initially night time of the excursion was anything they imagined.
“We experienced a great dinner, my mother was taking pleasure in herself,” Gina reported, pointing to a big relatives picture with all 10 people today huddled around a desk at 1 of the ship’s restaurants. “It’s possibly the only photograph I very own where by every person is smiling.”
But people smiles pale the following day when Gina’s two brothers and their boys rented a Jeep to check out the Mayan ruins.
“The Jeep was hit on the passenger side,” she spelled out.
Her brother Nick experienced a skull fracture and required 20 stitches to repair his ear that was approximately severed from his head.
Gina’s husband stayed with her brother who experienced to shell out a pair of nights in the healthcare facility. Soon after a harrowing 6-hour taxi experience, they caught up with the ship at the next port.
“We were ultimately collectively, it was a happy minute, but it was continue to a sad instant for the reason that this whole cruise that we experienced prepared was a waste. It was a substantial catastrophe,” Gina claimed.
The disaster only received worse when they obtained residence.
“These are all of our charges,” Gina stated opening a folder with all of their receipts from her brother’s healthcare care. The bills totaled extra than $8,000, which they had to pay out-of-pocket at the medical center.
Gina was thankful she obtained vacation insurance plan for anyone on the journey. The coverage explained it would address health issues or injury up to $20,000. She filed a claim a few months following the vacation.
“September nothing, October absolutely nothing. I stored contacting, they gave me the identical script, ‘Yes, ma’am, it can be currently being proccessed,'” she mentioned, recalling one of the numerous mobile phone calls to the business.
Right after a yr of finding nowhere, Gina reached out to WBZ’s Phone For Action.
“Within just an hour, you contacted me,” she said.
Then we attained out to the insurance company Aon Affinity. A spokesperson wrote back to us a couple times afterwards saying:
The Aon Affinity Journey Exercise staff has reexamined the assert and approved payment for the policy’s vacation interruption and health-related rewards. The check will be sent by using mail on Friday, May well 5.
“I practically had a coronary heart assault, I was just so fired up,” Gina explained recalling her reaction when the corporation contacted her. “What I’ve been fighting for with no resolution for a yr, you have been able to resolve in much less than a week!”
It is vital to note that some insurance coverage providers which include Mass Wellness and Medicare do not do the job out of the region. If you are traveling this summer, you might want to check your protection.
If you require to attain Phone For Action dial 617-787-7070 or email [email protected]